Privacy Policy

Urban Health UK CIC

Last updated: 20th February 2026

Urban Health UK CIC is committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy explains how we collect, use and store your personal data when you interact with us.

1. Who We Are

Urban Health UK CIC is a community-based organisation working across Merseyside to improve health and wellbeing.

If you have any questions about this policy or how we use your data, please contact us.

Urban Health UK CIC is the data controller for the purposes of UK data protection law.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Name
  • Contact details such as email address and phone number
  • Address or postcode
  • Emergency contact details
  • Information provided through referral or enquiry forms
  • Health-related information where relevant to participation in our programmes
  • Information relating to training bookings
  • Website usage data via analytics tools

We only collect information that is necessary for delivering our services or responding to your enquiry.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and referrals
  • Register you for community programmes or training
  • Provide support services
  • Assess suitability for participation in activities
  • Communicate important updates
  • Monitor and improve our services
  • Comply with legal or safeguarding obligations

Where health information is collected, it is used solely to ensure activities are safe and appropriate.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Your consent
  • Performance of a contract or service
  • Legitimate interests in delivering community health services
  • Legal obligations, including safeguarding duties

You may withdraw consent at any time where processing is based on consent.

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

  • Partner organisations where required for service delivery
  • Healthcare professionals where appropriate and with consent
  • Safeguarding authorities if there is a risk of harm
  • Service providers who support our website or IT systems

All third parties are required to handle your data securely and in accordance with data protection law.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

Access to sensitive information is restricted to authorised personnel only.

7. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected, including any legal, safeguarding or reporting requirements.

Retention periods may vary depending on the type of service provided.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where appropriate
  • Object to certain types of processing
  • Restrict processing in some circumstances
  • Withdraw consent where applicable

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Website and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use our site and improve user experience.

Visit our Cookie Policy for more information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

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